Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Place an order — full name, phone number, email address, and delivery address
• Subscribe to our newsletter — email address
• Contact us — name, email, and message content
• Create an account — name, email address, and password

We may also automatically collect certain technical information such as your IP address, browser type, and pages visited for security and analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmation and shipping notifications via email
• Send WhatsApp notifications related to your order status
• Send promotional newsletters (only if you subscribed — you can unsubscribe anytime)
• Respond to your inquiries and provide customer support
• Improve our website, products, and services
• Prevent fraudulent transactions and maintain security

3. WhatsApp Communication

By placing an order, you consent to receive order-related WhatsApp notifications on the phone number you provide. These messages include order confirmations and updates. We use the WhatsApp Business API (provided by Meta Platforms, Inc.) to send these messages. We do not send unsolicited promotional messages via WhatsApp without your explicit consent.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — payment processors (JazzCash, EasyPaisa) and courier/delivery partners who assist in fulfilling your order
• Legal requirements — if required by law or to protect our rights
• Business transfers — in the event of a merger or acquisition

All third-party partners are required to keep your information confidential and use it only for the services they provide to us.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of your customer relationship with us plus a reasonable period thereafter for legal and accounting purposes. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website uses session cookies to maintain your shopping cart and login state. These cookies are strictly necessary for the website to function and do not track you across other websites. No third-party tracking or advertising cookies are used.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is stored on secure servers and sensitive information (such as passwords) is encrypted.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data (subject to legal obligations)
• Unsubscribe from our newsletter at any time
• Opt out of WhatsApp notifications by contacting us

To exercise any of these rights, please contact us at info@pakmallz.com.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• PakMallz
• 123 Main Market, Karachi, Pakistan
• info@pakmallz.com
• +92 343 8069098